4 Ideas for Creating an Exceptional Customer Service Experience

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Written by Rafi Cohen @therealrafi Most customer service experiences are awful — but it doesn’t need to be that way. With a little effort and guidance, you’ll be able to stand out, differentiate, and maybe even pull some of your competitors’ disgruntled customers over to your side of the fence. All too often, it’s the case […]

Small businesses offer Texas more economic growth than Amazon could

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Chris Wilkes, for Dallas Morning News Amazon’s announcement that it will select a city for a second headquarters is like a piece of meat tossed into a pool of sharks. We could do better for economic growth by using some of the energy being put into winning Amazon to target the many small- and medium-sized businesses that have […]

If You’re Not Using Instagram, You’re Already Behind

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By Krista Wiltbank. Published on May 12, 2017. Instagram is hot, as you may have heard, but not just among the millennials you might picture. The photo- and video-sharing social channel has more than 600 million monthly active users, and more than 200 million people use it every day. As its features become more advanced, […]

Is the Retail Sector Really Dying?

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By SCHWAB NEWSROOM MAY 08, 2017 Most of us are familiar with the many conveniences of shopping online. With a few clicks of your mouse or some taps on your phone, you can have any number of products brought straight to your door, sometimes within just a few hours. Prices are often lower online than […]

Invaluable Advice From 18 of America’s Top Small-Business Owners

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Every state in America picked one small business owner as its small business person of the year as part of National Small Business Week. Each one of them was up for the national award as well. One of these, John Stonecipher, President and CEO of Guidance Aviation Inc has just won the award of Small […]

6 Small Business Marketing Growth Strategies for 2017

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Any good marketer knows to keep an eye on the future to stay ahead of the curve on new trends, emerging marketing channels, and other fresh ideas to deliver brand messages. With 2016 in the rear-view mirror and 2017 flying down the pipeline, now is the time to start examining what the New Year is […]

8 Things Entrepreneurial People Do Differently

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Entrepreneurship goes beyond Elon Musk, Mark Zuckerberg, and Garrett Camp, and it embodies something bigger than Twitter and WhatsApp. Entrepreneurship is a mindset, an attitude, and a lifestyle adopted by people who aren’t satisfied with the status quo. It’s an approach to life that favors creativity over conformity and action over inaction. Bestselling author, investor, […]

Small business expects big changes in 2017

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Donald Trump’s election as president has made many small-business owners more upbeat about 2017. Dean Bingham said he’s cautiously optimistic because business picked up at his auto repair shop after the election — people who had put off fixing their cars have decided it’s time to get them serviced. “Over the last month, customers have […]